Support Options We can help you decide on the right level of support for your organization. There are many combinations of telephone, on line or on-site support. Add to this the complexity of support call times and response times, service level agreements and penalties.
The Types of Support
Expert support for all mainstream software applications. Whether they run on PC Workstations, Macintosh Workstation or File Servers. Support for diverse operating systems and applications running on both PC and Mac operating systems. Telephone Support, Email support, Remote Access Support and On-Site Support we can use whichever is appropriate to ensure a quick resolution to any support issue with the minimum of disruption to your business
Workstations: Supported Operating Systems
Microsoft Windows 7 Professional
Microsoft Windows Vista Business
Microsoft Windows XP Professional
Macintosh OS 9
Microsoft Windows 7 Home
Microsoft Windows Vista Home
Microsoft Windows XP Home
Macintosh OS X
Networks: Supported Operating Systems
Microsoft Windows Server 2000, 2003, 2008
MS Small Business Server 2000, 2003, 2008
Microsoft Exchange Server
Microsoft SQL Server
Microsoft Sharepoint Server
Novell Netware 6.X
Novell Netware 5.X
Novell Netware 4.X
Novell Netware 3.X
Support: Our Approach
Our approach is to help you navigate all the options and come out with a support package that addresses all your support needs. Covering your IT equipment and focused on value for money.
Remember, the combination of Helpdesk, Telephone and Remote Access can solve up to 80% of support requests. This drastically cuts the expense of On-site visits.